YMCA Adelaide North OSHC provides Vacation Care (school holiday care) for children aged 5 to 17 years with intellectual disabilities. We offer a wide range of supervised, fun-filled activities on site as well as excursions and incursions between 8am and 6pm during school holidays.
Existing Families - Bookings
Use the My Family Lounge App to make casual bookings, book vacation care, and mark absences for permanent bookings.
The My Family Lounge App is the quickest and easiest way to:
- make casual (ad-hoc) bookings
- remove/cancel casual bookings
- mark a permanent day as absent
To use the My Family Lounge App you must have previously registered for the OSHC service and have a My Family Lounge account.
Download the App:
Need help using the App? The below links open user guides in a new window:
Please note the My Family Lounge account is created using your email address and can only be registered once - the one account is active for life regardless of how many children you add or how many centres your children attend.
OSHC Support Team
The OSHC Support Team is available 9am - 5pm Monday through Friday for support and to accept bookings.
(08) 8200 2516 or 0428 971 594
A permanent (ongoing) booking is a regular reoccurring before or after school care booking. If you have a current enrolment (previously registered for the OSHC service and have a My Family Lounge account) you can use My Family Lounge Portal (on a desktop browser) to manage your permanent booking including:
- Change (add/delete) existing permanent days (user guide)
- Request new permanent days (user guide)
My Family Lounge Portal Log In
Noteworthy:
- My Family Lounge Portal is not mobile friendly, so to manage permanent bookings you must log in via a desktop browser
- You are unable to manage (add/delete) permanent bookings via the My Family Lounge App (you can mark absences however)
- The My Family Lounge account is created using your email address and can only be registered once - the one account is active for life regardless of how many children you add or how many centres your children attend.
- If you are having trouble logging in, try using the forgot password link on the login screen. If the email address is not registered with My Family Lounge you won't be able to recover your password, and you'll know you need to register a new account following the steps below for a 'New Family'.
OSHC Support Team
The OSHC Support Team is available 9am - 5pm Monday through Friday for support and to accept bookings.
(08) 8200 2516 or 0428 971 594
New Famillies
Before your child attends any OSHC session you must enrol your child.
The quickest and easiest way to do this is through our online parent portal - My Family Lounge.
Enrolling and booking your child into OSHC can be completed online through the My Family Lounge platform.
Using My Family Lounge is a three-step process. You need to first register an account, then enrol in your YMCA OSHC, and finally, book your session.
- Register - For NEW families to our service who have NOT used My Family Lounge before, click the registration link below (not mobile friendly):
Register for My Family Lounge - Log in and create enrolment - Once registration is complete, log in to My Family Lounge with your registered email to create your 'enrolment'. An enrolment collects all the details required to make a booking (and future bookings) such as contact information, children's details, direct debit information and acceptance of T&C's. Don't forget to select your 'service' location at the top of the page.
Sign In to My Family Lounge - Request a booking - Within My Family Lounge, once you have completed the enrolment process for your children, you can request a permanent booking or make a casual booking. If we have a spot for your requested permanent booking we will email you an acceptance offer.
*Need help? Registration and enrolment user guide
Noteworthy:
- My Family Lounge Portal is not mobile friendly, so to manage permanent bookings you must log in via a desktop browser
- The My Family Lounge account is created using your email address and can only be registered once - the one account is active for life regardless of how many children you add or how many centres your children attend.
- Fees are automatically be debited weekly on the Monday from the payment details provided at enrolment.
- Once you have registered a My Family Lounge account and successfully created an enrolment, download the My Family Lounge App for quick and easy:
- Casual bookings
- Vacation care bookings
- Mark absences to permanent bookings
OSHC Support Team
The OSHC Support Team is available 9am - 5pm Monday through Friday for support and to accept bookings.
(08) 8200 2516 or 0428 971 594
Vacation Care
Our Vacation Care programs encourage children to be involved in a variety of fun and exciting activities, including art, craft, cooking, sport, dance and drama. Children also go on excursions to exciting destinations.
The My Family Lounge App is the quickest and easiest way to make a Vacation Care booking.
To use the My Family Lounge App you must have previously registered for the OSHC service and have a My Family Lounge account. If you are new to the service, please follow the guide for Registration & Enrolment for New Families located on this page.
Download the App:
Need help using the App? The below link opens a user guide in a new window:
OSHC Support Team
The OSHC Support Team is available 9am - 5pm Monday through Friday for support and to accept bookings.
(08) 8200 2516 or 0428 971 594
Fees
YMCA South Australia in partnership with the School Council sets the daily fee on an annual basis.
We are NDIS approved. Families who cannot claim under the NDIS may be eligible for the Child Care Subsidy. Once a child is enrolled, families and carers can contact Family Assistance with the service’s provider number to determine their eligibility and discounted fee.
Vacation Care, 1:3 ratio, no additional needs | $145.00 per day |
Vacation Care, 1:3 ratio, additional needs to support daily activities requiring periods of 1:1 ratio | $145 per day + $25 per hour |
Vacation Care, 1:2 ratio, no additional needs | $265 per day |
Vacation Care , 1:2 ratio, additional needs to support daily activities requiring periods of 1:1 ratio | $265 per day + $25 per hour |
Vacation Care, 1:1 ratio | $465 per day |
FAQ
Frequently Asked Questions
General Questions
Each service varies slightly to reflect community need; see the specific OSHC's webpage for centres specific hours. Most Before School Care Programs operate from 7.00am until the first school bell. Our After School Care programs start at the end of the school day and close between 6 pm and 6:30 pm, depending upon each school's requirements.
Yes. In our OSHC program your child is provided with a healthy breakfast of toast and spreads, cereal, milk, juice, seasonal fruit and yogurt. Children are also offered afternoon tea with seasonal fruit.
Please inform us of any allergies or food preferences and we will make sure your child is catered for
Your child will be collected by an educator on the first day, we then set up a buddy system to help your child come to OSHC
If your child hasn’t arrived at OSHC, we will make inquiries with the school and yourself to make sure your child is safe. We ask that you notify us of any absences.
We will set up a Buddy system for new children to give a sense of security and make friends.
Working on homework tasks are encouraged. Our educators are able to assist and provide support for children completing projects and homework tasks.
Enrolments & Bookings
Before your child attends any OSHC session you must enrol your child.
The quickest and easiest way to do this is through our online parent portal - My Family Lounge. This portal is secure, convenient and accessible 24-hours a day to facilitate enrolments, bookings and waitlists. Enrolment takes around 10 minutes. You can register now, or sign in if you already have an account.
Through this portal you will also be able to upload any supporting documentation about your child, such as their immunisation records, medical management plans, parenting orders, etc. The information we collect enables us to meet our legal and compliance requirements. It is necessary for provision of service and will be kept in strict confidence.
Alternatively to My Family Lounge, you can contact our OSHC Support Team (8200 2516).
The quickest and easiest way to make a booking is online through My Family Lounge (Sign In). My Family Lounge also has an app available on ios and Andriod.
Alternatively to My Family Lounge, you can contact our OSHC Support Team (8200 2516) or talk to your Centre Director.
Families have the option of permanent or casual bookings. Reduced fees are available for permanent bookings that repeat from week to week throughout the year. Casual bookings are available at any time up to and including the day of care.
The OSHC Support Team are available Monday to Friday 9:30am to 5:00pm. You can leave a message or send an email at any time or contact your Centre Director before and after these times.
OSHC Support Team
(08) 8200 2516
0428 971 594
No. However, if there are any updates to your contact information, emergency contacts, account details or your child’s health, we need to know about it as soon as possible. You will be forwarded an annual reminder to let us know if there are any changes to your booking for the following year. The usual cancellation periods apply.
Yes, upon enrolment, you will provide us with your Customer Reference numbers, for both yourself and your child. You must also ensure that your child is registered at Centrelink for Child Care Subsidy. Once we let you know, you will need to go into the MyGov website to accept YMCA as your service provider.
We will submit your usage weekly, Centrelink will pay what you’re entitled to and you are responsible for the Gap fee. You will see this clearly marked on your statement.
You can book into care at any time up until 3pm on the day of care, via your My Family Lounge account. From 3pm rolls are printed and we recommend calling the service directly. If your child is not aware that they will be attending After School Care, please also contact the school office and ask them to let your child and their teacher know. If there are no spaces available in the program you will be able to see that on the online portal.
If your child has a medical condition such as asthma or anaphylaxis you need to speak to the coordinator of the program. You will need to provide a medical management plan signed by your child’s doctor. The coordinator will create a risk minimisation plan with you based on your child’s medical management plan that identifies and reduces risks to your child’s health while attending a program.
YMCA OSHC will work with you to find a solution to meet your needs. Each partner who has a separate financial responsibility for the child (or children) will require their own account/enrolment.
It is also important to note that YMCA Children’s Programs has strict requirements around signing children in and out of a service. Specifically authorised adults are only permitted to leave with their child if safety, parental wishes, and custody requirements are adhered to.
To ensure your child's care is appropriately managed, we will require a copy of any applicable Court Orders, parenting orders or parenting plans. We will review the information and the documents will be attached to the child's records. All information is treated confidentially and with sensitivity.
If there are any changes, we ask that you notify us promptly. Where a court order, parenting order or parenting plan has been provided, we will ensure all necessary educators are aware the orders are in place. If an attempt is made to breach orders, the parent/guardian with custody entitlements will be contacted immediately. The police will also be called.
Costs, Payments and Statements
YMCA OSHC provides session-based care across all programs. The fee is set with the total duration of each session considered.
Each service is unique and the fees reflect the needs of the local community. Information on your specific Centre can be found on their webpage. Still have a query? Call our OSHC Support Team on 8200 2516.
All YMCA Children’s Programs are eligible for the Child Care Subsidy. These reduce the cost of child care and are available to a lot parents. Call the Family Assistance Office on 13 61 50 to find out more.
Hat fee - we charge $12 for a YMCA labelled hat for your child to use at the service to ensure sun safety and increased visibility for supervision.
Late Fee - if you are late picking up your child we charge $15 per 15 minute increments after the service specified closing time.
Non-notification fee - a $10 Non-notification fee is charge if a child fails to turn up at the meeting point or at the service and a staff member is required to locate the child.
Casual Surcharge - Booking well in advance helps us to staff accordingly. To encourage bookings in advance a small surcharge of $3 is added to bookings made on short notice. The casual Surcharge is added to Before/After School Care bookings made within 48 hours prior to the service being delivered. The surcharge is applied to Vacation Care bookings made within 2 weeks of the start of school holidays (start of Vacation Care program).
Direct Debit - All bookings are set up for auto payment on direct debit from a bank account or credit card. Paying by credit card incurs a .79% surcharge.
All enrolments include information about your preferred account for direct debit payments. Account payments are processed by direct debit weekly, unless you make alternate arrangements.
Regardless of these arrangements, direct debit information is required prior to the commencement of care.
Fees are charged one week in advance and care may not be provided if the fees are not received prior to care.
A statement of attendances and fees will be emailed to you each week your child is in care. You can also email OSHC Support Team if you require a statement outside this period. Remember to provide your child’s full name and the centre they attend in the email.
Before we send your statement, we first verify your child's attendance at the program, and then submit the relevant information to the Federal Government for calculation of your subsidies. Once these reductions have been confirmed, your statement is issued. This ensures all applicable fee reductions and discounts provided by the Government can be applied.
You will receive a Vacation Care program and Booking Form in Week 6 each term.
We ask all fees for Vacation Care to be paid prior to use. You can arrange to pay upfront or in a payment plan in the weeks prior to Vac Care.
Changes will be accepted up until 2 weeks prior to the beginning of Vacation Care with no charge.
Before/After School Care: Cancellations received up to 48 hours prior to care receive a full refund. Cancellation received with less than 48 hours are charged full fee.
Vacation Care: Cancellation received up to 2 weeks prior to the first day of the school holidays (start of the Vacation Care program) receive a full refund. Cancellations received within 2 weeks of the school holidays are charged full fee.
*No fees will be charged if a medical certificate is provided within 5 business days of the missed service.