Frequently Asked Questions
Each service varies slightly to reflect community need; see the specific OSHC's webpage for centres specific hours. Most Before School Care Programs operate from 7.00am until the first school bell. Our After School Care programs start at the end of the school day and close between 6 pm and 6:30 pm, depending upon each school's requirements.
Yes. In our OSHC program your child is provided with a healthy breakfast of toast and spreads, cereal, milk, juice, seasonal fruit and yogurt. Children are also offered afternoon tea with seasonal fruit.
Please inform us of any allergies or food preferences and we will make sure your child is catered for
Your child will be collected by an educator on the first day, we then set up a buddy system to help your child come to OSHC
If your child hasn’t arrived at OSHC, we will make inquiries with the school and yourself to make sure your child is safe. We ask that you notify us of any absences.
We will set up a Buddy system for new children to give a sense of security and make friends.
Working on homework tasks are encouraged. Our educators are able to assist and provide support for children completing projects and homework tasks.
Parents using the Home App can authorise contacts for emergencies, collection (also currently known as Hub Guests), medical, excursion and transportation from the pre-existing ‘Hub Guests’ tab in the app.
Enrolments & Bookings
Before your child attends any OSHC session you must enrol your child.
The quickest and easiest way to do this is through our online parent portal - Xplor. Instructions can be found on the OSHC location homepage.
Alternatively, you can contact our OSHC Support Team (8200 2516).
The OSHC Support Team are available Monday to Friday 9:00am to 5:00pm. You can leave a message or send an email at any time or contact your Centre Director before and after these times.
OSHC Support Team
(08) 8200 2516
0428 971 594
No. However, if there are any updates to your contact information, emergency contacts, account details or your child’s health, we need to know about it as soon as possible. You will be forwarded an annual reminder to let us know if there are any changes to your booking for the following year. The usual cancellation periods apply.
Yes, upon enrolment, you will provide us with your Customer Reference numbers, for both yourself and your child. You must also ensure that your child is registered at Centrelink for Child Care Subsidy. Once we let you know, you will need to go into the MyGov website to accept YMCA as your service provider.
We will submit your usage weekly, Centrelink will pay what you’re entitled to and you are responsible for the Gap fee. You will see this clearly marked on your statement.
You can book into care at any time up until the start of the session. Utilise the Xplor App, or alternatively, call the OSHC Support Team. If your child is not aware that they will be attending After School Care, please also contact the school office and ask them to let your child and their teacher know. If there are no spaces available in the program you will be able to see that on the online portal.
If your child has a medical condition such as asthma or anaphylaxis you need to speak to the coordinator of the program. You will need to provide a medical management plan signed by your child’s doctor. The coordinator will create a risk minimisation plan with you based on your child’s medical management plan that identifies and reduces risks to your child’s health while attending a program.
YMCA OSHC will work with you to find a solution to meet your needs. Each partner who has a separate financial responsibility for the child (or children) will require their own account/enrolment.
It is also important to note that YMCA Children’s Programs has strict requirements around signing children in and out of a service. Specifically authorised adults are only permitted to leave with their child if safety, parental wishes, and custody requirements are adhered to.
To ensure your child's care is appropriately managed, we will require a copy of any applicable Court Orders, parenting orders or parenting plans. We will review the information and the documents will be attached to the child's records. All information is treated confidentially and with sensitivity.
If there are any changes, we ask that you notify us promptly. Where a court order, parenting order or parenting plan has been provided, we will ensure all necessary educators are aware the orders are in place. If an attempt is made to breach orders, the parent/guardian with custody entitlements will be contacted immediately. The police will also be called.
Costs, Payments and Statements
YMCA OSHC provides session-based care across all programs. The fee is set with the total duration of each session considered.
Each service is unique and the fees reflect the needs of the local community. Information on your specific Centre can be found on their webpage. Still have a query? Call our OSHC Support Team on 8200 2516.
All YMCA Children’s Programs are eligible for the Child Care Subsidy. These reduce the cost of child care and are available to a lot parents. Call the Family Assistance Office on 13 61 50 to find out more.
Hat fee - we charge $12 for a YMCA labelled hat for your child to use at the service to ensure sun safety and increased visibility for supervision.
Late Fee - if you are late picking up your child we charge $15 per 15 minute increments after the service specified closing time.
Non-notification fee - a $10 Non-notification fee is charge if a child fails to turn up at the meeting point or at the service and a staff member is required to locate the child.
Short Notice Fee - Booking well in advance helps us to staff accordingly. To encourage bookings in advance a small surcharge of $3 is added to bookings made on short notice. The Short Notice Fee is added to Before/After School Care bookings made within 48 hours prior to the service being delivered. The surcharge is applied to Vacation Care bookings made within 2 weeks of the start of the Vacation Care program.
Direct Debit - All bookings are set up for auto payment on direct debit from a bank account or credit card. Paying by credit card incurs a 1.70% surcharge.
All enrolments include information about your preferred account for direct debit payments. Account payments are processed by direct debit weekly, unless you make alternate arrangements.
Regardless of these arrangements, direct debit information is required prior to the commencement of care.
Fees are charged one week in advance and care may not be provided if the fees are not received prior to care.
Your statement is always available via Xplor Home in real time or you can email us and ask for it to be sent each Monday.
You will receive a Vacation Care program and Booking Form in Week 6 each term.
We ask all fees for Vacation Care to be paid prior to use. You can arrange to pay upfront or in a payment plan in the weeks prior to Vac Care.
Changes will be accepted up until 2 weeks prior to the beginning of Vacation Care with no charge.
Before/After School Care: Cancellations received up to 48 hours prior to care receive a full refund. Cancellation received with less than 48 hours are charged full fee.
Vacation Care: Cancellations made greater than 2 weeks prior to the session date will receive a full refund. Cancellations made within 2 weeks of the session date are charged full fee.
*No fees will be charged if a medical certificate is provided within 5 business days of the missed service.