Customer Care Team Leader - The Valleys Lifestyle Centre

THE ROLE

Do you thrive on leading others to deliver exceptional customer experiences? Are you looking to build your career in sports and recreation while joining an organisation that empowers you to make a real impact in your community?

If so, here's your opportunity to join YMCA South Australia as a Customer Care Team Leader! Based at The Valleys Lifestyle Centre and reporting to the Community Wellbeing Director, you’ll play a key role in leading our Customer Care team to provide outstanding service across our front-of-house operations. In this hands-on leadership role, you’ll guide and support staff, be actively involved in the daily operations and ensure every member and guest enjoys a welcoming and positive experience at the Y.

KEY RESPONSIBILITIES:

• Lead and support the Customer Care team to deliver exceptional service to members and guests
• To be involved in the daily operations which include reception, café, merchandise and program administration
• Collaborate with other staff to meet the overall goals and objectives of the centre
• Deliver direct customer service, ensuring a friendly, professional and solutions-focused experience for all visitors

REQUIREMENTS FOR THE Y

Successful candidates will also have, or be willing to obtain:

• National Police Check (NPC) – Certificate must be within six (6) months from date of issue
• International police check - for applicants who have lived or worked overseas in the past five (5) years
• DHS Working with Children Check (WWCC)
• (HLTAID009) Provide CPR
• (HLTAID011) Provide First Aid
• Interest or knowledge in health and fitness/swimming lessons (Desirable)

Please note, this is a part- time role with an average of 30 hours per week, offering a great balance between work and lifestyle.

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get...

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.
• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Ben Whalan on (08) 88423999 or ben.whalan@ymcasa.org.au

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 16th November 2025.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened to make sure the right people are in the right roles.

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who...

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.