Customer Care Officer - Whyalla Recreation Centre

THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?

If so, here’s your opportunity to join YMCA SA as a Customer Care Officer. As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. Based at Whyalla Recreation Centre, you’ll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services. We are looking for a team member who will be able to join a vibrant and supportive team in the evenings and weekends!

Key responsibilities:

• Provide excellent customer service, responding to enquiries in person, on the phone and via email
• Assist with membership sales, program information and general administration
• Manage cash handling, POS transactions and café or merchandise sales
• Support the smooth daily operations of the centre, including acting as the primary contact for customers
• Maintain knowledge of services, bookings, events and emergency procedures

REQUIREMENTS FOR THE Y:

Successful candidates will also have, or be willing to obtain:

• National Police Check (issued in the last 6 months)
• DHS Working with Children Check
• International Criminal History Record Check (if worked/lived overseas in the last 5 years)
• HLTAID009 Perform CPR or equivalent
• Strong interpersonal and communication skills
• Adaptable and team-oriented

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.
• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact James Adair at on (08) 8645 5488 or james.adair@ymcasa.org.au

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 30 October 2025.

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get....

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened (including police checks) to make sure the right people are in the right roles.

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.