Customer Care Officer/Duty Manager - Marion Leisure and Fitness Centre

THE ROLE

YMCA SA Marion Leisure and Fitness Centre is looking for Customer Care Officers and Duty Managers to join us and contribute towards continuing our excellent customer service and operations at the centre. As a central facility for sport and recreation programs in Marion, our centre is a place where locals connect, stay active and build healthier lifestyles, and you’ll be right at the heart of it.

Customer Care Officer: As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. You will be the face of our centre, and your day-to-day duties will involve greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services. You’ll be joining a vibrant and supportive team to deliver excellent customer service.

Duty Manager: As a YMCA SA Duty Manager, you will act as the on-site representative during rostered shifts, leading and supporting teams across recreation areas while overseeing the smooth day-to-day running of the centre. This is a fantastic opportunity to strengthen your operational expertise while developing practical leadership skills in a supportive and community-focused environment.

REQUIREMENTS FOR THE Y

Successful candidates will also have, or be willing to obtain:

• HLTAID009 Provide CPR

• HLTAID011 Provide First Aid (for Duty Managers)

• RRHAN-EC Masterclass - Responding to Risks of Harm, Abuse and Neglect Certification (for Duty Managers)

Applicants must be above 18 years of age. Junior rates may apply, for applicants under 20 years of age.

To view the full position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job.

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together

• YMCA SA Discounts - 20% off programs, classes, merch, and OSHC/Vacation Care services

• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support

• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Tyler Godfrey at tyler.godfrey@ymcasa.org.au or 0404 091 615.

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 25th of September 2026.

We are a Duke of Ed Employer. We recognise that young people who have completed The Duke of Edinburgh's International Award can demonstrate initiative and skills such as teamwork and communication. If you've completed the Award, we'd love to hear about it in your application.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. All candidates are appropriately screened to make sure the right people are in the right roles, including:

• National Police Check (issued in the last 6 months)

• DHS Working with Children Check

• International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.