Customer Care Officer and Café Kiosk Attendant - St Clair Recreation Centre

THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests in your professional development through our learning and development opportunities?

If so, here's your opportunity to join YMCA SA either as a Customer Care Officer or a Café/Kiosk Attendant. At the Y, every interaction is an opportunity to make a difference- whether you’re greeting visitors, preparing a coffee, assisting with enquiries, or helping members get the most out of our programs. Based at St Clair Recreation Centre, you'll be the welcoming face of our centre, ensuring every guest feels valued, supported and informed. You'll also be joining a vibrant team and be working at a state-of-the-art recreation centre that offers a wealth of services to individuals of all ages!

KEY RESPONSIBILITIES

Customer Care Officer

• Provide excellent customer service, responding to enquiries in person, on the phone and via email
• Assist with membership sales, program information and general administration
• Manage cash handling, POS transactions and café or merchandise sales
• Support the smooth daily operations of the centre, including acting as the primary contact for customers
• Maintain knowledge of services, bookings, events and emergency procedures

Café/Kiosk Attendant

• Prepare, serve food and beverages that are in line with food safety and hygiene standards
• Manage cash handling, POS transactions and café or kiosk sales
• Maintain cleanliness and presentation of café, bar, and dining areas to ensure a safe and welcoming environment
• Provide friendly and efficient service to all members and guests, ensuring a positive customer experience
• Support café operations by adhering to YMCA policies and Work Health and Safety standards

REQUIREMENTS FOR THE Y

Successful candidates will also have, or be willing to obtain:

• National Police Check (issued in the last 6 months)
• DHS Working With Children Check
• International Criminal History Record Check (if worked/lived overseas in the last 5 years)

Customer Care Officers:

• HLTAID009 Perform CPR or equivalent

Café/Kiosk Attendant:

• Food Handling Certificate
• HLTAID009 Perform CPR or equivalent
• HLTAID011 Provide First Aid or equivalent
• Provide Responsible Service of Alcohol (desirable)

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.
• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Jasmine Slater on (08)70784184 or Jasmine.slater@ymcasa.org.au.

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 2 December 2025.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened to make sure the right people are in the right roles.

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.