Customer Care Coordinator - Thebarton Aquatic Centre

THE ROLE

Thebarton Aquatic Centre is seeking suitably experienced and highly motivated Customer Care Coordinator to work within our Customer Care Team. The Customer Care Coordinator will ensure all members and guests receive the highest possible level of service, fostering strong relationships promoting repeat visitation. The Customer Care Coordinator will possess excellent customer service skills and enjoy working in a service-orientated role while applying an innovative lense of environmental sustainability in all processes delivered. The Customer Care Coordinator is responsible for food preparation and service, cleaning, and compliance with all applicable food safety legislation.

As a Customer Care Coordinator, you will be responsible with:

• Cash handling and POS
• Providing program information
• Membership sales and enquiries
• Assisting the Centre Manager with any training requirements and maintaining a clean and inviting environment

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With 1000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive and satisfying life.

SKILLS & EXPERIENCE

Successful candidates for our Customer Care Coordinator role will also have, or be willing to obtain:

• HLTAID011 Provide First Aid.
• HLTAID009 Perform CPR.

Additionally, desirable attributes for successful candidates will have:

• Diploma or Certificate of Catering / Cooking or other industry relevant qualifications
• Barista Certification

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get....

THE BENEFITS

• The opportunity to join a leading provider of recreation, community, and children’s services.
• Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together*
• Enjoy 20% off discounts - programs, classes, café food, merch, and OSHC/Vacation Care services*
• A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.
• Join a passionate team of professional individuals that work to inspire the community.

*Terms and Conditions apply

LIKE TO KNOW MORE?

For a confidential discussion about this opportunity, please contact Daniel Everard at Daniel.Everard@ymcasa.org.au or 08 8200 2531.

HOW TO APPLY

Does this sound like you? Apply now!

You must address the key selection criteria in your application.

Applications close 6th July 2025.

Please note, only shortlisted applicants will be notified.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

• National Police Check (issued in the last 6 months)
• DHS Working With Children Check
• International Criminal History Record Check (if worked/lived overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who...

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.