Your YMCA SA membership gives you access to great facilities and programs. This page helps you understand your membership - how to pause, cancel, and manage your account.
For quick answers, check the guide below. For complete details, download the full Terms & Conditions.
Gym Membership Quick Reference Guide
| Periodic | Fixed Term | |
|---|---|---|
| How it works | Continues until you cancel | Set period (e.g. 12 months) |
| Payment | Every 14 days | Upfront or instalments |
| Suspension | 4 weeks free, then $5/week | Up to 4 weeks free |
| Cancellation | 14 days' notice anytime | Cannot cancel early |
| Periodic | Fixed Term | |
|---|---|---|
| Free suspension | First 28 days Free | Up to 28 days Free (extends end date) |
| Paid suspension | After 28 days $5/week (up to 26 more weeks) | Not available |
| Maximum per year | 182 days/year | 28 days/year |
| Medical suspension | Always free with valid certificate | |
Request via Client Portal, YMCA SA app, or written form at reception (3 days' notice).
Suspensions can not be backdates.
Before canceling please consider your suspension options, including free suspension up to 28 days.
There are three ways to submit cancellation:
- Client Portal
- YMCA SA app – iOS | Android
- Paper form in Centre
*Cannot cancel by phone or email
After you cancel:
- 14 days' notice period
- Keep access during notice period
- Final debit pro rated for notice days only
- Cannot backdate
Example: Cancel on Day 3 after your last debit your notice period includes the remaining 11 days on that debit period, and your last direct debit will cover the remaining 3 days.
- Membership fee direct debits occur fortnightly on Thursday for the forward 14 day period
- Debit rejections incur a $10 fee
- We will contact you on SMS or email to notify you
- Access may suspend until fees are paid
Membership Terms and Conditions
- YMCA SA Membership Terms and Conditions PDF ( 138 KB )
- Worldpay DDR Service Agreement PDF ( 939 KB )
Conditions of Entry for Recreation Sites
- Management reserves the right to refuse entry
- Patrons are required to follow staff directions at all times, failure to do so may result in eviction from the centre
- Children under the age of 10 are restricted to amenities which are age-appropriate (pool, stadium courts, etc) and must be actively supervised by a parent/guardian (16Y+). The full Supervision Policy is provided below.
- Anyone attempting to gain entry without paying or without authorisation will be prosecuted
- Abusive, disruptive or offensive behaviour and language are not permitted
- The Centre accepts no responsibility for lost or stolen belongings
- This facility may be monitored by CCTV surveillance. By entering any areas under surveillance, you consent to being recorded for safety and security purposes.
- To the extent permitted by law, the Centre shall not be liable or responsible to you for any direct, indirect or consequential injury, loss or damage; and shall not be responsible for lost or stolen items, or damage to property or vehicles.
- Watch Around Water Policies apply
- Children under 10 years must be accompanied and constantly supervised by an adult
- Children under 5 years must be accompanied in the water and remain within arms reach
- Minimum ratios apply (1 Adult : 2 Children 0-4Y, 1 Adult : 4 Children 5-9Y, 1 Adult : 1 Child 0-4Y and up to 3 Children 5-9Y)
- Unsupervised children (of any age) will be removed from the water if the lifeguard is concerned for their safety
- General rough play or unsociable behaviour is not permitted due to safety concerns
- Use the designated changing facilities provided. This is to ensure a safe, respectful and sanitary environment for all patrons.
- No changing in and out of bathers pool side
- No nappy changing pool side
- Children up to the age of 6 are permitted to use opposite gender change facilities. For children over the age of 6, we ask you use the family change facilities provided.
- The use of Mermaid tails and Monofin aquatic equipment is strictly prohibited at all YMCA South Australia managed facilities.
- Only persons approved by the Centre are permitted to conduct coaching and private swimming lessons at the Centre.
FULL ACCESS (16Y+)
Includes access to all centre amenities including gym (fitness centre) and group fitness.
ACTIVE YOUTH (13Y-15Y)
Upon completion of a Youth Orientation, Active Youth members have full access to all centre amenities including gym (fitness centre) and age-appropriate group fitness. Available only for Active Youth members.
INDEPENDENT ACCESS (10Y-15Y)
Includes access to aquatic areas, stadium courts and potentially other age-appropriate amenities without parent/guardian supervision. Youth under 16Y are not permitted in the gym (fitness centre) and group fitness areas (Active Youth exempted).
SUPERVISED ACCESS (<10Y)
Includes access to aquatic areas, stadium courts and other age-appropriate amenities with direct supervision of a parent/guardian (min age of 16Y). Youth under 16Y are not permitted in the gym (fitness centre) and group fitness areas (Active Youth exempted). Watch Around Water policy applies to aquatic spaces.
You are welcome to capture your own memories at our centres. We ask that you respect the privacy of others while you do, particularly children.
- "Recording device" means anything capable of taking photos, video or audio, including phones, cameras and wearables such as smart glasses.
- Recording is not permitted in change rooms or toilets. Wearable devices must be removed in these areas, not just switched off.
- Elsewhere in the centre, anyone identifiable must consent before you record them, and again before you publish or share the image.
- Our team may act on the misuse or suspected misuse of a digital device, including asking you to stop, put the device away, or leave the premises. Repeated or suspected breaches may affect your ongoing access or membership.
- If you wear a device for vision assistance or another medical reason, let our team know and we will work with you.
Return merchandise to the centre where you bought it. Bring proof of purchase (a receipt, bank statement or order confirmation).
- We will exchange or refund any item that is faulty, does not match its description or is not of acceptable quality. Examples include broken stitching, faulty zips or buttons, and excessive shrinking, fading or loss of shape after washing to the care instructions.
- Tell us as soon as you notice. Within 30 days of purchase, we will usually sort it out at the counter. After that we will still assess it, and we may need to keep the item and come back to you.
- We cannot offer a remedy where the problem results from misuse, accident, normal wear and tear, alteration, or not following the care instructions.
- We do not refund products due to 'change of mind'. We will happily exchange the item for another of equal value.
- Gift cards are not exchangeable or refundable.