New families register with My Family Lounge

Using My Family Lounge is a three-step process. You need to first register an account, then enrol in your YMCA OSHC, and finally, book your session.

Step 1 - Register

For NEW families to our service who have NOT used My Family Lounge before, click the registration link below (not mobile friendly):

Register for My Family Lounge

Step 2 - Log in and create enrolment

Once registration is complete, log in to My Family Lounge with your registered email to create your 'enrolment'. An enrolment collects all bookings required for the booking such as contact information, children details, and acceptance of T&C's. Don't forget to select your 'service' location at the top of the page. Once the enrolment is 100% complete you can make a bookings (ongoing or casual) and/or use the My Family Lounge App for future casual bookings and to mark absences for permanent bookings. To download the App visit Google Play or the App Store.

Sign In to My Family Lounge

Step 3 - Book

Within My Family Lounge, once you have completed the enrolment process for your children, you can request a permanent booking or make a casual booking. If we have a spot for your requested permanent booking we will email you an acceptance offer.

If you are just booking a casual (once-off) day in OSHC, or want to mark an absent day for a permanent booking, you can use the App on your mobile device. To download the App visit Google Play or the App Store.


You must complete a Direct Debit form for your OSHC service booking to be accepted. Forms can be found via the link below.

Having trouble?

If you are unable to complete your enrolment through My Family Lounge, or are having difficulties and have questions, please contact or call during business hours 08 8200 2516.

Questions about OSHC in general? See the FAQ