Cancellation Policy

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call your YMCA Allied Health Clinic (details below) as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

How to Cancel Your Appointment

If you need to cancel your appointment, please call or email the location in which you made your booking (Contact Us). If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Late Cancellations / No-Shows

A cancellation is considered late when the appointment is cancelled less than 24hour before the appointed time. A ‘no-show’ is when a client misses an appointment without cancelling, or is more than 10 minutes late to an appointment without notice. In either case, you will be charged your full appointment fee.

We understand that, from time to time, unforeseen circumstances arise that impact your ability to attend your appointment. Please contact your Allied Health provider as soon as possible to explain your situation. Your Allied Health provider reserves the right to use discretion in such instances.

Exercise physiology

What is an Accredited exercise physiologists (AEP's)?

Accredited exercise physiologists (AEP's) specialise in exercise interventions to prevent or manage chronic disease or injury, and assist in restoring optimal physical function, health and wellness. These interventions are provided by exercise delivery including health and physical activity education, advice and support, and lifestyle modification developing sustainable healthy habits.

AEPs are recognised allied health professionals and specialists in their field with a diverse range of knowledge and skills, working across a variety of areas in health, exercise and sport.

What makes an Exercise Physiologist different to other Exercise Professionals?
  • They are university qualified and undertake strict accreditation requirements.
  • They are eligible to register with Medicare Australia, the Department of Veterans’ Affairs and WorkCover and are recognised by most private health insurers.
  • They can treat and work with all types of people, those who want to improve their health and wellbeing to those living with a chronic disease.
  • AEP's work closely with other health professionals (such as GP's, physios & dieticians) and have the skills and experience to prescribe exercise and advice for chronic disease and injury management.
Why see an Exercise Physiologist?

Accredited Exercise Physiologists are the experts in prescribing the right exercise to help you prevent and manage your chronic disease, help you recover faster from surgery or an injury or help you maintain a healthy lifestyle. AEP’s can help treat and/or manage:

  • Diabetes and Pre-Diabetes
  • Cardiovascular disease
  • Obesity
  • Different forms of cancer
  • Mental Health Conditions, such as Depression, Anxiety, PTSD and others
  • Arthritis and osteoporosis
  • Chronic respiratory disease and asthma
  • Musculoskeletal injuries
  • Disabilities of a physical, intellectual or developmental nature
  • And many other health conditions

AEP's work closely with other health professionals (such as GP's, physios & dieticians) and have the skills and experience to prescribe exercise and advice for chronic disease and injury management.

Why choose YMCA Allied Health EP?

YMCA Exercise Physiology services are delivered in YMCA operated recreation centres across Adelaide and South Australia. Choosing YMCA Exercise Physiology means:

  • Direct and immediate access to exercise facilities and equipment
  • On-site access to hydrotherapy pools and exercise
  • A ‘one stop shop’ for your health and wellness – receive both Exercise Physiology services and the facility to execute the program and exercise under one roof
  • As a not for profit, community focused organisation, our recreation centres provide an inclusive and non-intimidating environment for all community members